Terms & conditions
Privacy Policy
Effective Date: 29th Jan. 2025
Welcome to London Window Tints. By using our services or purchasing materials from our website, you agree to the following terms and conditions.
Definitions
• “We” / “Us” / “Our” refers to London Window Tints.
• “Client(s)” refers to individuals or businesses using our services or purchasing products.
• “Service(s)” refers to window tinting services provided by London Window Tints.
• “Product(s)” refers to window tinting materials purchased through our website.
Section 1 - Information We Collect.
Personal Data
We may collect the following personal information:
• Name, address, phone number, email address, and payment details when you fill out forms on our website or interact with us.
Usage Data
We collect information about how you interact with our website, including:
• IP address, browser type, and pages visited to improve the user experience.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
• Analyze website performance
• Enhance your browsing experience
You may disable cookies in your browser settings.
Section 2 - How We Use Your Information
We use the information we collect to:
• Provide, operate, and maintain our services
• Process orders, payments, and deliver window tinting services or products
• Communicate updates, promotions, or offers
• Improve our website and customize user experience
• Comply with legal requirements and protect legal rights
Section 3 - Price Quotes & Invoices
• Any price quotes or invoices issued and accepted must be adhered to.
• Failure to comply with agreed terms may result in:
• Late fees and additional charges
• Legal action if necessary
Section 4 - Service Satisfaction & Dispute Resolution
• Window films are temporary fixtures on glass. While we take steps to minimize dust and dirt, the final result depends on the installation environment.
• If a fault is clearly due to our work, we take full responsibility and will resolve the issue.
• If a client is unhappy with the service, we will work to find a mutual resolution.
• If a client refuses reasonable resolutions, full payment is required unless a prior agreement (discounted or adjusted bill) is in place.
Section 5 - Refunds & Cancellations (All Services)
• Clients may cancel a booking at no extra charge unless a deposit was paid.
• Deposits are non-refundable, except in cases where we cancel the service.
• A £24.99 cancellation fee applies for cancellations over £499.99.
Section 6 - Refund & Return Policy (Online Orders)
London Window Tints allows customers to purchase tinting materials online. The following return policy applies:
1. General Returns
• Customers may return an item within 14 days of receipt without reason.
• Returns are subject to a 20% restocking fee and must be completed within 28 days of purchase.
• Items must be:
• Unused
• In original packaging
• Include all documentation
• Refunds (minus shipping and restocking fees) will be processed within 30 days if the returned goods are received in the same condition.
2. Damaged Goods
• If an order arrives damaged (e.g., creased film), customers must email or call immediately and must not attempt to fit the film.
• Damaged, unused goods will be replaced as soon as possible.
• Replacement is not possible if the film has been used or attempted to be fitted.
3. Failure to Return Goods
• If a customer fails to return goods or refuses to cover return shipping, we reserve the right to deduct the recovery cost from the refund amount.
4. Delivery Delays
• Delivery times are generally reliable but not guaranteed, as they are handled by third-party couriers.
• We are not liable for refunds due to delayed deliveries outside our control.
Section 7 - Data Sharing & Privacy
We do not sell, trade, or rent personal data to third parties. However, we may share data with:
Service Providers
We may share information with trusted third-party providers who assist in operating our website, processing payments, and fulfilling orders.
Legal Compliance
We may disclose your information if required by:
• Law
• Regulations
• Legal proceedings
Section 8 - GDPR and your Data Rights
Under the GDPR, you have the following rights regarding your personal data:
• Access: Request a copy of the personal data we hold.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request the deletion of your personal data.
• Restriction: Request limitations on data processing.
• Objection: Object to the processing of your personal data.
• Data Portability: Request the transfer of your personal data to another service provider.
If you wish to exercise these rights, contact us at info@londonwindowtints.com.
Section 9 - Security Measures
We implement strict measures to protect personal data from:
• Unauthorized access
• Disclosure
• Loss
However, no method of online transmission is entirely secure. We cannot guarantee absolute security.
Section 10 - Third Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices or content. We advise reviewing their privacy policies before providing any personal data.
Section 11 - Policy Updates
We may update this policy as needed. Changes will be posted on our website with the effective date.
Section 12 - Contact Us
If you have any questions or concerns, contact us:
📍 London Window Tints
📞 0203 582 0476