SUPPORT
LWT Studios Warranty & Support Policy
Learn how we stand behind our workmanship, the manufacturer warranties available with our products and the ongoing support you can expect after your vehicle leaves our studio.
LWT Studios Warranty & Support Policy
Version: 1.0
Effective Date: 5 August 2026
Built To Last.
Every vehicle that enters our studio is treated with the same care, precision and attention to detail that we would expect for our own.
At LWT Studios, we don't simply install premium automotive films—we take pride in delivering workmanship that reflects our commitment to quality, craftsmanship and customer care. Whether you've chosen vehicle window tinting, paint protection film (PPF), vehicle wrapping or another specialist automotive service, our goal is to ensure you leave with complete confidence in both the products we've installed and the people behind them.
This Warranty & Support Policy explains how we support our customers after installation, the manufacturer warranties that may apply to your chosen products and what you can expect should you ever need our assistance.
Rather than focusing solely on what's covered and what's excluded, we've designed this policy to explain how we work alongside our customers to keep their vehicle looking its best for years to come.
Contents
Our Commitment
Workmanship Support
Manufacturer Warranties
Warranty Periods
Customer Responsibilities
What's Not Covered
If Something Doesn't Look Right
Making a Warranty Claim
Inspection & Assessment
Repairs & Replacements
Previous Repairs & Vehicle Condition
Transferability
Your Consumer Rights
Contact Us
Our Promise
1. Our Commitment
At LWT Studios, our reputation is built on precision, craftsmanship and attention to detail.
Every installation is completed with care, using professional techniques and premium products chosen specifically for your vehicle and your requirements. Before any vehicle leaves our studio, we carry out our own quality checks to ensure the installation meets the standards we proudly stand behind.
If you believe an issue exists that is directly related to our workmanship, we encourage you to contact us as soon as reasonably practicable. Early communication allows us to inspect the installation, understand the cause of the issue and, where appropriate, put things right.
Our commitment is simple:
Deliver workmanship we're proud to put our name to.
Recommend products based on suitability, not sales.
Treat every vehicle with the care and respect it deserves.
Support our customers honestly and professionally after installation.
Work with you to achieve a fair and practical solution should a genuine issue arise.
We understand that every vehicle is different, and every customer's expectations are unique. That's why we assess every enquiry individually and always aim to provide the same high standard of service long after your vehicle has left our studio.
2. Workmanship Support
Rather than offering a fixed-period workmanship warranty, LWT Studios provides ongoing workmanship support for installations completed by our team.
If you believe an issue has arisen directly as a result of our installation process or workmanship, we ask that you contact us as soon as reasonably practicable after it becomes apparent.
Prompt communication allows us to assess the installation while the issue can still be accurately inspected and helps us determine the most appropriate course of action.
Where an issue is found to have resulted directly from our workmanship, LWT Studios will rectify the installation at no cost to the customer.
This workmanship support applies specifically to the quality of our installation and does not extend to issues arising from:
Accidental damage.
Misuse or neglect.
Incorrect aftercare.
Normal wear and tear.
Environmental exposure.
Circumstances beyond our reasonable control.
Even where an issue falls outside the scope of this Warranty & Support Policy, we'll always do our best to provide honest advice and, where reasonably possible, help you find the most appropriate solution.
3. Manufacturer Warranties
The products installed by LWT Studios are supplied by specialist automotive manufacturers who may provide warranties covering manufacturing defects.
Manufacturer warranties vary depending upon factors including:
The product selected.
The type of installation.
Vehicle usage.
Environmental exposure.
The manufacturer's own warranty terms and conditions.
The applicable manufacturer warranty for your installation will always be confirmed within your quotation, invoice or warranty documentation.
Where requested, we're happy to explain the manufacturer's warranty before installation so you understand exactly what cover is available for your chosen product.
4. Warranty Periods
Warranty periods differ depending on the product installed and the manufacturer's specifications.
Rather than publishing fixed warranty periods within this policy, LWT Studios confirms the applicable warranty for each installation individually.
This ensures you always receive the most accurate and up-to-date warranty information relating to the products fitted to your vehicle.
Where multiple products have been installed during the same visit, different warranty periods may apply to different parts of the installation.
5. Customer Responsibilities
To help maintain the appearance, performance and longevity of your installation, customers are responsible for:
Following the LWT Studios Aftercare Guide.
Using suitable cleaning products and techniques.
Avoiding unnecessary damage to installed films or wraps.
Reporting concerns promptly after they become apparent.
Allowing LWT Studios the opportunity to inspect any potential warranty issue before third-party repairs or alterations are carried out.
By following these recommendations, you help ensure your installation continues to perform as intended while allowing us to provide the best possible support should you ever need it.
6. What's Not Covered
Whilst we're committed to supporting our customers wherever reasonably possible, some circumstances fall outside the scope of this Warranty & Support Policy.
Examples include:
Physical Damage
Impact damage.
Stone chips affecting exposed film edges.
Scratches.
Vandalism.
Deliberate damage.
Direct contact with excessive heat or open flames.
Customer Alterations
Attempting to remove or lift installed films.
Applying stickers, adhesives or unsuitable accessories directly onto the film.
Third-party repairs or modifications.
Removal or replacement of vehicle glass after installation.
Modifications affecting the installed products.
Environmental & External Factors
Road traffic accidents.
Flooding.
Fire.
Chemical exposure.
Environmental contamination.
Damage caused during other repair or maintenance work.
Maintenance
Incorrect cleaning methods.
Failure to follow the LWT Studios Aftercare Guide.
Use of abrasive tools or unsuitable cleaning products.
Pressure washing directly onto film edges where this has caused damage.
Where a concern falls outside the scope of this policy, we'll still do our best to offer honest advice and, wherever reasonably possible, recommend the most appropriate solution.
7. If Something Doesn't Look Right
Following installation, it is perfectly normal for certain products to continue settling or curing.
Depending on the service carried out, you may temporarily notice:
Small water pockets beneath window film.
Light haze.
Minor optical distortion.
Adhesive curing marks.
Slight lifting around edges before full adhesion.
These characteristics are normally temporary and form part of the natural curing process.
If, after approximately 14 days under normal conditions, you feel that an issue has remained substantially unchanged or you're concerned about the appearance of your installation, we encourage you to contact us.
In many cases, a quick conversation or inspection is all that's needed to provide reassurance or resolve the issue.
8. Making a Warranty Claim
If you believe your installation may be covered under this Warranty & Support Policy or an applicable manufacturer warranty, please contact LWT Studios as soon as reasonably practicable.
To help us assess your enquiry efficiently, it is helpful to provide:
Your name.
Vehicle registration.
Vehicle make and model.
Approximate installation date.
Photographs of the issue.
A brief description of your concern.
Providing this information allows us to begin reviewing your claim promptly and arrange an inspection where appropriate.
9. Inspection & Assessment
Before approving any warranty claim, LWT Studios reserves the right to inspect the vehicle and the installed products.
This inspection allows us to determine:
The nature of the concern.
Whether the issue relates to workmanship.
Whether a manufacturer's warranty may apply.
Whether external factors have contributed to the issue.
The most appropriate method of resolving the concern.
Every claim is assessed individually and fairly, taking into account the age of the installation, the condition of the vehicle and the circumstances surrounding the reported issue.
Where an inspection identifies that the concern falls outside the scope of this Warranty & Support Policy, we'll explain our findings clearly and, wherever reasonably possible, provide advice on the most appropriate next steps.
10. Repairs & Replacements
Where an issue is determined to have arisen directly from our workmanship or from a valid manufacturer warranty, LWT Studios will work with you to agree the most appropriate resolution.
Depending on the circumstances, this may include:
Repairing the affected area.
Replacing the affected product.
Working directly with the manufacturer where a product warranty applies.
Recommending another fair and practical solution.
Every situation is different, which is why we assess each case individually rather than applying a one-size-fits-all approach.
Our goal is always to achieve a fair outcome while maintaining the quality and appearance of your vehicle.
11. Previous Repairs & Vehicle Condition
Many vehicles arrive having undergone previous repairs, repainting or aftermarket modifications.
Whilst we take every reasonable care during installation and assessment, LWT Studios cannot accept responsibility for issues arising from pre-existing conditions or previous work carried out by third parties.
Examples include:
Previous accident repairs.
Non-original paintwork.
Poor paint adhesion.
Existing lacquer failure.
Previous tint installations.
Existing wraps or paint protection film.
Corrosion.
Existing damage.
Poor-quality aftermarket modifications.
Where visible concerns are identified before installation, we'll discuss them with you wherever reasonably possible so that you understand any potential risks before work begins.
12. Transferability
This Warranty & Support Policy applies to the original customer who entered into the agreement with LWT Studios.
It is not automatically transferable to a future vehicle owner unless confirmed otherwise in writing by LWT Studios.
Should ownership of the vehicle change, any remaining manufacturer warranty may be subject to the manufacturer's own terms and conditions.
13. Your Consumer Rights
Nothing within this Warranty & Support Policy excludes or limits your statutory rights under the laws of England and Wales.
This policy is intended to complement your legal rights by explaining the additional support and assistance provided by LWT Studios following the completion of your installation.
14. Contact Us
If you have any questions regarding your installation or believe you may have a warranty concern, we're always happy to help.
LWT Studios
Automotive Film & Surface Protection Specialists
A specialist brand of London Window Tints Ltd
Email: support@londonwindowtints.com
Telephone: 07787 997273
Website: www.londonwindowtints.com
15. Our Promise
At LWT Studios, our relationship with our customers doesn't end when you collect your vehicle.
We're passionate about the quality of our workmanship, the products we install and the trust our customers place in us. If you ever need our support, we'll always aim to provide honest advice, fair assessments and practical solutions.
Our goal isn't simply to install premium automotive products.
It's to build long-term relationships through craftsmanship, transparency and customer care.
Thank you for choosing LWT Studios.
We look forward to welcoming you back to the studio.